The Dubai College of Tourism, part of Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) hosted a workshop on customer service for all the young volunteers of Modhesh World, with training on how to provide the best service to visitors to the edutainment destination.
Mariam Al Maeeni, Director, Industry Nationalisation, Dubai College of Tourism, said: “At Dubai College of Tourism, we strive to attract young members of society who have a desire to volunteer and be part of Dubai Tourism’s numerous events throughout the year. There is currently a specific focus on youth, who are given top priority by the College as it seeks to enhance their presence in Dubai’s tourism workforce spanning hospitality, retail and entertainment. We have, therefore, been working to organize specialized workshops that are in line with the nature of the event.”
Al Maeeni added: “Modhesh World volunteers joined a training workshop on customer service before the event kicked off, taking part in the professional guidance day to help prepare them to deal with and serve Modhesh World visitors – and following the training, we are truly confident in their capabilities. They will be deployed across the destination to sell tickets, welcome visitors to Modhesh World, supervise the events, activities, and the theatre, and to guide visitors to the events and games locations, as well as answering all their questions along the way.”
The 19th edition of Modhesh World started on 7 June at Dubai World Trade Centre and will run until 25 August. It is organized by Dubai Festivals and Retail Establishment (DFRE), an agency of the Department of Tourism and Commerce Marketing (Dubai Tourism) and one of the most anticipated summer family events, providing different activities and events combining fun, entertainment and education.Email This Post